Did AlertMe put their clocks forward?

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terry
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Joined: Thu Dec 01, 2011 7:24 pm

Did AlertMe put their clocks forward?

Post by terry » Tue Apr 03, 2012 10:37 pm

I notice today that my arm and disarm times are an hour behind.

After speaking to AlertMe regarding times in the past, I believe this time is from the AlertMe server (not the hub).

Has anyone else got this issue? Have AlertMe forgot to put the clocks forward?

Mikey99
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Joined: Fri Mar 30, 2012 8:49 pm

Re: Did AlertMe put their clocks forward?

Post by Mikey99 » Wed Apr 04, 2012 3:26 pm

Yes they did - finally. I raised a support ticket on Sunday Mar 25th, and they replied that they had 'technical issues'. It was still wrong a few days ago but I checked my display just now and it is correct, so I believe they have recently corrected their servers. Hopefully yours will update soon.

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roobarb!
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Re: Did AlertMe put their clocks forward?

Post by roobarb! » Thu May 03, 2012 9:31 am

You may or may not have noticed, but since last weeks' outage there are problems with the clocks being GMT and not BST again. I have raised a support ticket with them again, and they're looking in to it. There was a hint that for whatever reason, fixing it is not as straightforward as they would like it to be.
Alerty - control your AlertMe system with my third-party app for iPhone and iPod Touch. Available on iTunes!

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roobarb!
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Did AlertMe put their clocks forward?

Post by roobarb! » Sat May 19, 2012 10:47 pm

Still no fix for this time issue. Spoke on Friday and they don't even have a timescale of how long it might take.

I may have quipped that it would resolve itself come October.
Alerty - control your AlertMe system with my third-party app for iPhone and iPod Touch. Available on iTunes!

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roobarb!
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Re: Did AlertMe put their clocks forward?

Post by roobarb! » Sun Jul 22, 2012 7:23 pm

Shout it from the rooftops! The clock is correct again!
Alerty - control your AlertMe system with my third-party app for iPhone and iPod Touch. Available on iTunes!

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