Going back to original security system!

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Coops
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Re: Going back to original security system!

Post by Coops » Fri Nov 25, 2011 8:51 pm

This is so frustrating, I'm really disappointed as they could have told us all this, but also I'm annoyed for myself for believing in what Alertme told us on the forums and assuming that all good things would come to those that wait.....

Not sure what to do now, the system they are offering looks exactly like what I always hoped the system would become.... I note that British Gas have even launched their own alarm app - tried my credentials just in case but no luck it looks like a complete new system.

Is there anything we could do under the trades description act?

phil4
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Re: Going back to original security system!

Post by phil4 » Fri Nov 25, 2011 11:39 pm

Awww man, that hacks me off.

So loved alertme when it first came out... sure it wasn't perfect but things seemed to keep moving in the right direct. Support staff were great.

And then over the past 2 years, it's slowly stopped. There's been not a lot new or exciting in ages. And indeed some of the imperfections were never fixed... things that spring to mind. The best examples were:
- Switching the smartplugs via the button.
- A timer
- >30 minute "turn on/off for".

I was a little worried when they went all "green", as that was a big big shift in focus, and really seemed to leave security forgotten (eg. the rebranded interface), which wasn't good, as security wasn't really finished, and it's what I bought it for.

The API was it's only saving grace. I've written a few simple bits that can allow a decent bit of timer functionality and some useful smartplug on/off stuff.

My biggest bugbear that went on and on was repeater devices (smartplug, lamp etc), which kept vanishing offline every week or two. Really annoying. But the latest firmware seems to have cured that.

The final straw, that's gone to far, was to drop the forum. I think it was pretty useless, but it was a good repository of extra information, and at least a way of seeing how annoyed others were. To remove it was a sure sign they don't want pesky customers getting in the way.

I agree that BG seem to have been their biggest focus of late, and I guess we're now seeing the outcome, that is a whole new kit, with things AM had promised years ago but never brought out, eg. the "indoor siren".

As a customer for many years, I feel rather cheesed off that they've changed focus, and started offering their greatest and best to BG while their original customers seem to be ignored.

The hope I guess would be that AM start offering some of those BG items... but I'd wager that won't happen.

I'll continue to use my security system as is, until it stops working, but just wishing it was the AM of old, with the new features that are really still needed.

pavilion
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Re: Going back to original security system!

Post by pavilion » Sat Nov 26, 2011 5:44 pm

I reckon that stuff on the BG website should work the same on our systems. Theres no reason why not that i can see, its made by alertme. I'm tempted to ask AM. Not that im particularly bothered now, they've had their chance, and managed to prove to me how much of a valued customer I am to them.

Weeg
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Re: Going back to original security system!

Post by Weeg » Sun Nov 27, 2011 9:24 pm

Well that blows!

After all the requests from us for these types of devices, BG got them. After seeing that BG are on the new monitoring interface and we're not, I'm now wondering if we'll ever get it. Who knows, maybe even AM will stop selling direct to end users.

I was going to buy more kit from them but after seeing the BG stuff I'm holding off - If anyone gets any of the devices from BG and they work, post back.

Coops
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Re: Going back to original security system!

Post by Coops » Sun Nov 27, 2011 11:41 pm

I've emailed AlertMe support to ask what this means for us AlertMe customers, not holding out much in terms of expectations but will report back none the less.

phil4
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Re: Going back to original security system!

Post by phil4 » Mon Nov 28, 2011 8:00 am

I'm sure technologically they'd work, but I suspect there will be some artificial reasons it won't. Such as either the interface not working with them, or AlertMe support not supporting them.

As a quick expirement I tried logging into AlertMe via the BG link, using my alertme u/p, and unsurprisingly it failed. This says to me that AlertMe don't have a single system, and hence I would guess the devices will be unsupported by the interface.

It'll be intesteresting to see what AM support say.

pavilion
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Re: Going back to original security system!

Post by pavilion » Mon Nov 28, 2011 5:47 pm

I have just spoken with Customer support. None of the accessories in the British Gas system, will work with our systems are they contain different coding

pavilion
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Re: Going back to original security system!

Post by pavilion » Mon Nov 28, 2011 5:50 pm

am also currently asking them why they have been released for british gas, and not for us, and whether we will get to see these on our systems

pavilion
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Re: Going back to original security system!

Post by pavilion » Mon Nov 28, 2011 5:53 pm

they say its something they are looking at, but have no further details. so basically no then, and didnt answer why BG got the stuff we didnt!

pavilion
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Re: Going back to original security system!

Post by pavilion » Mon Nov 28, 2011 6:06 pm

and the claim that they are going to be putting up a new improved forum. Somehow I dont believe a word of it

phil4
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Re: Going back to original security system!

Post by phil4 » Mon Nov 28, 2011 8:59 pm

Sounds like complete flannel to me.

Regardless of whether the BG stuff is actually compatible.... I doubt they'll ever release any of it for regular AlertMe customers, likewise the new forum.

Talk about infuriating and how to piss off your customers.... I'm guessing they just think we're clueless sheep who will carry on regardless.

Coops
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Re: Going back to original security system!

Post by Coops » Mon Nov 28, 2011 9:12 pm

So, had a reply from customer services today in respect of my question "I note that British Gas have now released their own branded version of AlertMe which has a large number of the missing features that I and others were promised. I bought this system in good faith can you please confirm how I am will be looked after as an existing client of both AlertMe and British Gas I will be very disappointed if I am left with the only option of ditching my current system because it has been 'abandoned."

Response

"Thank you for contacting AlertMe.

Please note that the offer you are referring to is part of a trial, for which small groups of customers were selected and contacted directly by British Gas. If you wish to obtain further details on whether it is possible to sign up to any trials, I would recommend contacting British Gas directly.

I can also assure you that our current Smart Monitoring and Smart Energy packages have not been abandoned. We are continuing to develop our own improvements to the system, and hope to release an updated monitoring user interface in the early part of next year. Additional devices are still available to purchase via our online shop, and we remain at your disposal for any questions you may have regarding your AlertMe kit.
"

I've emailed them again to try and get a proper answer but not looking good, just more platitudes and no action.

phil4
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Re: Going back to original security system!

Post by phil4 » Mon Nov 28, 2011 9:18 pm

I didn't notice any mentions on the BG site about it being a trial.

As you say, all words, nothing of any real substance.

Coops
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Re: Going back to original security system!

Post by Coops » Mon Nov 28, 2011 9:32 pm

Oh and for any of you who wonder what next I noticed that Pilgrim Beart tweeted "pilgrimbeart Looking forward to talking about our new babies Smart Heating and Smart Data at HEAT'11 this pm."

And finally, maybe this is what happened to the boiler controller.... http://www.cambridgenetwork.co.uk/news/ ... bjid=85338

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roobarb!
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Re: Going back to original security system!

Post by roobarb! » Mon Nov 28, 2011 9:59 pm

Coops wrote:..."hope to release an updated monitoring user interface in the early part of next year."
How many times have we heard this. Honestly? Do they think we never compare notes? The two most annoying lines from AlertMe for me are:

"Hope to release..."

"This is something we are looking into..."

That's pretty much all we ever get when we ask about the future development of the system.
Alerty - you could control your AlertMe system with my third-party app for iPhone and iPod Touch. Used to be available on iTunes!

pavilion
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Re: Going back to original security system!

Post by pavilion » Tue Nov 29, 2011 9:06 am

that post also pretty much confirms no new devices too as it only mentions existing ones are available in the online shop. and it's not a trial, it's available openly on the Internet! either BG have done this behind AM's back or AM are feeding us more lies

Coops
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Re: Going back to original security system!

Post by Coops » Tue Nov 29, 2011 9:30 pm

Can barely bring myself to post their latest response when I challenged for more detail, as I know it will only serve to fan the flames but here goes....

"I sincerely apologise for any disappointment or inconvenience caused.

Please note that the new user interface is due for release next summer, however I am not able to confirm any dates. Please also be advised that this may change depending on testing and developmental requirements. There are no specific plans for new monitoring devices at the moment.

Unfortunately I am not in a position to provide any more specific information than this.

I do of course understand your frustration, and will be certain to pass on your comments so that they can be taken into account when improving our services.
"

Next Summer now.................. Out of interest has anyone ever had any contact with Pilgrim? Can't help thinking it might be worth a try but I've never had any contact with him, wonder if some of the more established users have? http://www.beart.org.uk/

phil4
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Re: Going back to original security system!

Post by phil4 » Tue Nov 29, 2011 9:59 pm

So the long and short of it seems to be:

- New interface, 7 months away, at best.
- No new devices. At all.

So as already mentioned, either
- BG have taken the AM stuff, and run with it themselves (ie. behind AM's back),
or
- AM have assisted BG and are just spinning us all along.


I suspect the later, and I suspect AM are "winding" their bit of it down.

phil4
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Re: Going back to original security system!

Post by phil4 » Tue Nov 29, 2011 9:59 pm

And nope, I've not contact PB, anyone else?

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roobarb!
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Re: Going back to original security system!

Post by roobarb! » Tue Nov 29, 2011 11:53 pm

phil4 wrote:And nope, I've not contact PB, anyone else?
No, but I think it's a good idea. It was his startup, after all - and he's still involved (although in what day-to-day capacity, we don't know).

Also, if you visit his website, take a look at the videos about AlertMe. There are some brief images of the heating controller and updated iPhone app that I've never seen before.
Alerty - you could control your AlertMe system with my third-party app for iPhone and iPod Touch. Used to be available on iTunes!

pavilion
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Re: Going back to original security system!

Post by pavilion » Wed Nov 30, 2011 7:54 am

I've been in contact with pilgrim about all this. What I was told is pretty much what we already knew - bear with us/stuff is coming etc etc

phil4
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Re: Going back to original security system!

Post by phil4 » Wed Nov 30, 2011 7:42 pm

I guess we all need to remember that Pilgrim isn't some knight in shining armour, he's the founder, and probably still a shareholder in the company. As such it's his duty to sing the company song, to toe the line, and to tell us just what we've already been told.

That's not to say he's lying, just that I don't see why he'd tell us anything different.... why would he call his colleague liers?

My hope isn't that by talking to PB that we'll find out something new, but rather by cusotmers talking to him direct, perhaps he'll see that people are a bit miffed. He may already know, but it won't help to get a reminder.

It won't change in a day, it might not change at all, but it can't hurt.

benjibarnicals
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Re: Going back to original security system!

Post by benjibarnicals » Thu Dec 01, 2011 2:14 am

Just checked out the BG iPhone app "MyHome" (search iTunes for it) which is a blatant re-brand of the AlertMe app, they even use the AlertMe "house" logo!

http://itunes.apple.com/gb/app/myhome/id479384086?mt=8

It was only released on the 19th November.

Interesting though, being the geek that I am (and being a web developer) I checked out html/js/css coding used on the British Gas version of the sign in service homepage (https://myhome.britishgas.co.uk/myhome) - You can see the code by going to the page and looking for the "View Source" link in your browser. Anyway, pretty much all the code on the page and more obviously a piece of javascript code that handles date/times not only mentions AlertMe in it's coding but is also an exact match to the same coding used on the AlertMe sign in service page (https://secure.alertme.com/myhome)! Oh, and they both used the same name "MyHome" in the URL...

And while I'm ranting both sites use the same Google Analytics code. Doh that's a school boy error as Google Analytics can't track multiple top level domains in the same account profile.

In fact, that would make me think the BG MyHome site is an AlertMe whitelable, where the actual site sits on AlertMe servers/website but just runs through a different template.

Actually, just ran FireBug (a developer tool for monitor a website) and all the stylesheets, javascript files, images etc that's used on the site has the exactly same URL pattern as AltertMe.

Ok, I really should get out more! :)

If that isn't obvious that AlertMe have partnered up and built their API/webservice into the British Gas website I don't know what is!

james.elson
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Re: Going back to original security system!

Post by james.elson » Thu Dec 01, 2011 1:54 pm

pavilion wrote:reading into that more, i'm actually even more pissed off now. It seems alertme have been slyly working behind the scenes. There are now decoy external sirens, sound repeaters, water leak detectors, gas detectors, and co detectors! Well, we have been well and truly mugged off havent we!
Whoa! When did that happen? I'm well and truly pissed off that having bank-rolled this with my monthly subs they've not made them available to alertme customers.

James

james.elson
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Re: Going back to original security system!

Post by james.elson » Thu Dec 01, 2011 4:49 pm

roobarb! wrote: Actually, to positive things up a bit, the latest release of the Hub and device firmware is the best they've ever done. Really tightened up on battery life and returning keyfob detection for me. In their classic standard of communication though, they've never actually said whether this release was finished and rolled out to everybody!
Very true. I'd become fed up with my system not reconnecting to broadband (or falling back to GPRS) whenever I had a router glitch (all too often). I raised a support case last week, was told there was a software update available, had it pushed and now it's working very well. No idea why it wasn't pushed earlier.

James

terry
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Re: Going back to original security system!

Post by terry » Thu Dec 01, 2011 7:44 pm

I've been reading through this, and have been in contact with AlertMe numerous times regarding their new home monitoring interface, always to be told it'll be released in the coming months.

I've had a look around AlertMe's and British Gas's websites, and it seems like British Gas are getting the stuff first but AlertMe users get it later but improved.

The display that we were promised for years appeared on the British Gas website and we all thought we were never going to get it, then AlertMe launched an improved version that was different from the British Gas one.

If you look at the new interface for the British Gas security system, you can't help but think they have an old stripped down version:
http://www.britishgas.co.uk/images/safe ... ard-01.jpg

They have the old square icons on the bottom, and only 4 things. The AlertMe system has circle icons (since the rebrand) and has 10 icons:
http://www.alertme.com/sites/default/fi ... ing(2).jpg

Also, seems like they've taken off the help link from the home page???
http://www.alertme.com/help

AlertmeUsersSay
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Re: Going back to original security system!

Post by AlertmeUsersSay » Fri Dec 02, 2011 12:10 am

Hi all, well done on the forum first off! Mark here from the twitter account @AlertMeUsersSay . Been a HM customer since the Gadget Show tested the system a few years back.

I've read this thread and I have to say looking at the kit available on the British Gas version has left me annoyed. How many years have some of us asked for decoy siren box or external alarm. Other people asked for real pet friendly sensors etc. The response some of you have had from Alertme is sadly not surprising but still very disappointing. I cannot understand developing these extra products and not offering to Alertme customers other than an exclusive deal.

I can only imagine that BG asked what do customer like and dislike about your product and then said right solve the dislikes and we'll have it.

Our new interface in summer 2012 wow they must be really busy on more BG work. I have to say I makes me concerned we're going to have redundant system if things continue like this, some company will snap it up and I doubt they'll care anymore about us.

<sigh>Such a difference to the early days when it was all new and exciting and Alertme would engage really well with customers.

terry
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Re: Going back to original security system!

Post by terry » Fri Dec 02, 2011 11:32 am

Interesting comments at the bottom of this article...

http://www.alertme.com/blog/if-it-hadn% ... known.html

AlertMe still insisting that they are developing their system.

terry
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Re: Going back to original security system!

Post by terry » Fri Dec 02, 2011 12:44 pm

Have also found this:

http://www.guardian.co.uk/money/2011/se ... NTCMP=SRCH

Looks like the heating controller is coming soon to British Gas.

terry
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Re: Going back to original security system!

Post by terry » Fri Dec 02, 2011 2:56 pm

phil4 wrote:- BG have taken the AM stuff, and run with it themselves (ie. behind AM's back),
or
- AM have assisted BG and are just spinning us all along.
I think you may have been right with the first point, I have had a decent reply from AlertMe today after saying that I wanted to hear from someone who had some answers.

They are testing new features on the new interface, and they will not give a proper release date until they know 100% that date will not change (I am not sure why a previous poster said Summer 2012, this seems to be untrue).

And, I had this comment regarding the British Gas system:

With regards to the kits that British Gas are retailing, these are made up of our devices, rebranded for Safe and Secure, and a group of devices from another company which have been designed specifically to run on British Gas's server.

So, looks like they've got someone else in to make the new pieces for the BG system, these haven't been manufactured or developed by AlertMe.

james.elson
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Re: Going back to original security system!

Post by james.elson » Fri Dec 02, 2011 5:11 pm

terry wrote:And, I had this comment regarding the British Gas system:

With regards to the kits that British Gas are retailing, these are made up of our devices, rebranded for Safe and Secure, and a group of devices from another company which have been designed specifically to run on British Gas's server.

So, looks like they've got someone else in to make the new pieces for the BG system, these haven't been manufactured or developed by AlertMe.
I can't see how they would have been able to do that. I didn't think it was possible to use any of AlertMe's kit on other hubs (I know technically should be possible as they all use the Zigbee standard, but we can't mix-and-match with non-Alert me items). It definitely looks as though their hub is based on the AlertMe one (and based on the look of the console, their backend servers must be based on AlertMe too, if not actually the AlertMe servers themselves).

Although it'd be a real shame if you're right, and these devices are nothing to do with AlertMe.

James

phil4
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Re: Going back to original security system!

Post by phil4 » Fri Dec 02, 2011 7:50 pm

I suspect their statement is half true.

I suspect they got all the info, support and help they needed for AM while also getting another firm to develop the devices. And I suspect that while they didn't make them, AM helped BG every step of the way, probably even changing the website and server software to support them.

All just suspicion though.

bert&ernie
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Re: Going back to original security system!

Post by bert&ernie » Wed Mar 14, 2012 10:18 pm


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roobarb!
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Re: Going back to original security system!

Post by roobarb! » Tue Mar 20, 2012 3:34 pm

I very much enjoy the description of the Button.

"Deters and frightens intruders while alerting the neighbours."
Screen Shot 2012-03-20 at 14.31.59.png
Yes, it is terribly scary.
Alerty - you could control your AlertMe system with my third-party app for iPhone and iPod Touch. Used to be available on iTunes!

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